< Soft Skill | CTSD India

Soft Skills

Soft skills are a combination of interpersonal people skills, social skills, communication skills, character traits, attitudes, career attributes[1] and emotional intelligence quotient among others that enable people to effectively navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills.[2] The Collins English Dictionary defines the term "soft skills" as "desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude."

Top ten soft skill attributes for business executives

  1. Communication – oral, speaking capability, written, presenting, listening.
  2. Courtesy – manners, etiquette, business etiquette, gracious, says please and thank you, respectful.
  3. Flexibility – adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable.
  4. Integrity – honest, ethical, high morals, has personal values, does what's right.
  5. Interpersonal skills – nice, personable, sense of humor, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills.
  6. Positive attitude – optimistic, enthusiastic, encouraging, happy, confident.
  7. Professionalism – businesslike, well-dressed, appearance, poised.
  8. Responsibility – accountable, reliable, gets the job done, resourceful, self-disciplined, wants to do well, conscientious, common sense.
  9. Teamwork – cooperative, gets along with others, agreeable, supportive, helpful, collaborative.
  10. Work ethic – hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance.

Self Management Skills

  1. Growth mindset – Looking at any situation, especially difficult situations, as an opportunity for you to learn, grow, and change for the better.  Focusing your attention on improving yourself instead of changing others or blaming anyone.
  2. Self-awareness – Knowing and understanding what drives, angers, motivates, embarrasses, frustrates, and inspires you.  Being able to observe yourself objectively in a difficult situation and understand how your perceptions of yourself, others, and the situation are driving your actions.
  3. Emotion regulation – Being able to manage your emotions, especially negative ones, at work (e.g. anger, frustration, embarrassment) so you can think clearly and objectively, and act accordingly.
  4. Self-confidence – Believing in yourself and your ability to accomplish anything.  Knowing that all you need is within you now.  “Those who believe in themselves have access to unlimited power” – wisdom from Kung Fu Panda
  5. Stress management– Being able to stay healthy, calm, and balanced in any challenging situations.  Knowing how to reduce your stress level will increase your productivity, prepare you for new challenges and supports your physical and emotional health, all of which you need for a fulfilling, successful career.
  6. Resilience – Being able to bounce back after a disappointment or set back, big or small, and continue to move onward and upward.
  7. Skills to forgive and forget– Being able to forgive yourself for making a mistake, forgive others that wronged you, and move on without “mental or emotional baggage.”  Freeing your mind from the past so you can focus 100% of your mental energy on your near and long-term career goals.
  8. Persistence and perseverance – Being able to maintain the same energy and dedication in your effort to learn, do, and achieve in your career despite difficulties, failures, and oppositions.
  9. Patience – Being able to step back in a seemingly rushed or crisis situation, so you can think clearly and take action that fulfills your long term goals.
  10. Perceptiveness – Giving attention to the unspoken cues and developing cognitive or emotional empathy of other people’s situation and perspective.  Often times, we are too busy thinking about ourselves and what we are saying, we leave little room to watch and understand others’ action and intentions.   If you misinterpret other’s intention or don’t try to put yourself in their shoes, you can easily encounter difficulties dealing with people and not even know why.